# UGC Revision Policy: How Reshoots, Edits & 7-Day Approvals Work
> What counts as a free UGC revision vs a paid reshoot in Nigeria? How ugc.ng's 7-day escrow review and auto-approval window protects both sides.
You shipped your product via GIG Logistics to a creator in Port Harcourt, agreed on a brief, and waited for the draft. When the video drops in your dashboard, something looks off: the audio clips in the second hook, or maybe your marketing team changed their minds about the call-to-action overnight.
What happens next determines whether your campaign launches smoothly or devolves into a messy WhatsApp argument over who pays for what. A clear UGC revision policy prevents friction, keeps turnaround fast, and ensures neither the brand nor the creator gets shortchanged.
Across listed creators on ugc.ng, the rules for revisions, reshoots, and approval timelines are standard. Here is how edits work, what qualifies as a free fix versus a paid reshoot, and why our 7-day review window protects your marketing budget.
## What Is the Turnaround Time for UGC in Nigeria?
For standard digital UGC briefs, turnaround time typically runs between 3 to 7 business days from the moment the creator accepts your brief or receives your physical product. Physical sampling requires extra patience: if you send skincare or fashion items from Ikeja to a creator in Kwara, Osun, or Delta, transit adds 2 to 4 days before shooting can even start.
Once the creator uploads the finished asset to the platform, the review phase begins. This is where timelines often stall if boundaries are not established upfront. Some brands take three weeks to show the clip to their creative director, leaving creators in limbo with unpaid balances.
The milestone lifecycle: from escrow deposit to the 7-day review window and creator payout.
To keep campaigns moving without indefinite delays, ugc.ng enforces a strict 7-day review window. Once a creator submits final files, you have 7 calendar days to inspect the footage, request adjustments, or release payment. If your team takes no action, the milestone auto-approves on day 7, and the creator receives their payout in Naira the next business day.
If you want a detailed breakdown of planning delivery cycles across logistics carriers, review our guide on how long UGC content takes.
## Free Creator Fix vs Paid Reshoot: Drawing the Line
The most common dispute in Nigerian content production stems from confusing an editing tweak with a scope expansion. UGC pricing reflects a defined scope of work; it does not buy unlimited adjustments or spontaneous concept pivots.
To keep relationships healthy, ugc.ng divides revisions into two distinct categories: creator errors (free) and brand scope changes (paid).
### Free Fixes: Creator Errors and Brief Deviations
If the creator missed explicit instructions written into the agreed brief, the fix is 100% on them. They must correct the file at no extra charge before their milestone is approved. Common examples include:
- **Missing a mandatory talking point**: If your brief stated they must explain Moniepoint card transfers, and they forgot to mention it, they must re-record that segment.
- **Wrong aspect ratio or format**: Submitting a 16:9 horizontal clip when the brief explicitly asked for a 9:16 vertical video for TikTok and Instagram Reels.
- **Poor technical quality**: Generator hum drowning out speech, distorted clipping audio, blurry autofocus on the product label, or muddy lighting that violates baseline submission standards.
- **Pronunciation errors**: Mispronouncing your brand name after you provided an explicit phonetic pronunciation guide in the initial brief.
- **On-screen text errors**: Typos in captions, incorrect promotional codes, or wrong discount percentages.
In these instances, you simply click "Request Revision" inside your dashboard, list the timestamp and the exact line from the original brief that was missed, and the creator updates the file.
### Paid Reshoots: Scope Changes and Creative Shifts
If the creator followed the brief to the letter, but your team wants a different angle or message, that counts as a scope change. Creators bill for their time, lighting setup, and physical labor. You cannot ask someone to re-record because your internal team decided on a new hook after delivery.
Paid reshoots apply when:
- **Script or angle changes**: You approved a playful, comedic unboxing hook, but your head of growth decides they now want a serious problem-agitate-solve script.
- **Wardrobe or setting swaps**: Asking the creator to change their outfit or shoot in an outdoor cafe when the brief left setting choices open or specified a home bedroom.
- **New product variants**: Asking the creator to swap shades or test a different SKU after they already recorded the agreed product.
- **Brief additions**: Introducing new compliance disclaimers or ARCON-mandated taglines that were not in the accepted agreement.
When you request a scope change, you issue a paid adjustment. On ugc.ng, creators set their own rates. With median creator pricing at ₦20,000 and 61 platform creators charging between ₦10,000 and ₦25,000, paying a partial reshoot fee (typically 50% of the original rate for a partial re-record, or 100% for an entirely new video) ensures fair compensation without burning the relationship.
## How the 7-Day Approval Window Protects Both Sides
In informal influencer deals on WhatsApp, brands often withhold funds for months under the guise of "our legal team is still reviewing the draft." Conversely, creators sometimes vanish after receiving upfront bank transfers, leaving brands with unusable footage and zero recourse.
The escrow system on ugc.ng solves both problems at once. Understanding how safe payments protect Nigerian brands comes down to this 7-day milestone structure:
```
[Brand Funds Escrow]
│
▼
[Creator Shoots & Delivers Files]
│
▼
[7-Day Review Window Opens]
│
├─► Brand Approves ────► Creator Paid Next Business Day
│
├─► Revision Requested ─► Creator Submits Fix ──► Review Resets
│
└─► No Action Taken ───► Auto-Approval on Day 7 ──► Creator Paid
```
1. **Brand Protection**: Your deposit remains safely held in platform escrow while the creator works. You never risk paying upfront to a stranger who might block you on social media.
2. **Creator Protection**: The creator knows the funds are fully backed. A ₦20,000 brief requires the brand to fund ₦23,000 into escrow upfront (the creator's ₦20,000 fee plus our 15% brand protection fee, with a ₦500 minimum). Creators keep 100% of their stated rate and know the money is waiting.
3. **Firm Deadlines**: The 7-day auto-approval ensures creators do not wait endlessly for working capital. If your team goes quiet, the funds release automatically on day 7.
If a revision is requested within that 7-day period, the auto-approval pauses. Once the creator uploads the revised file, a refreshed review window opens so you can confirm the correction.
## How to Set Clear Revision Terms Before You Book
Preventing revision headaches starts long before you review footage. It begins when you write your brief. Knowing how UGC creators collaborate with brands allows you to outline expectations so clearly that edits are rarely needed.
Here is how to set up your contract terms for zero friction:
- **Specify non-negotiable visual requirements**: If the camera must show the texture of your cream, state: "Close-up macro shot of product being applied to cheek, 3 to 5 seconds."
- **Include phonetic spellings**: If your company name is tricky, write: "Pronounced Pay-stack (not Paste-ack)."
- **Limit included revision rounds**: Standard contracts should permit one round of free minor editing adjustments (trimming clips, swapping music, or fixing text overlays) provided the brief was followed.
- **Document off-limits elements**: If your brand cannot display competitor logos, alcohol, or background clutter, state those restrictions explicitly in the creative guardrails.
For ready-to-use agreements covering revision limits, usage rights, and payment milestones, download our free UGC contract template.
## What Happens When a Creator Refuses to Revise?
Occasionally, a creator might submit work that completely ignores the brief and refuse to make the necessary corrections. Because funds are locked in escrow rather than paid out directly, you are not trapped.
On ugc.ng, either party can open a support ticket if an impasse occurs:
1. **Review Against the Brief**: Support checks the submitted deliverables directly against the written brief in the platform thread.
2. **Mediation**: If the creator clearly skipped requirements (like failing to demonstrate an app interface or ignoring a script structure), support directs them to complete the revision.
3. **Escrow Refund**: If the creator refuses to fix objective errors or fails to deliver within the agreed timeline, the milestone is cancelled, and the escrow deposit is returned to the brand.
Because all messaging and file transfers stay on-platform, there is an objective paper trail. Neither side can alter the terms or claim something was agreed upon in deleted direct messages.
## Standardize Your Creator Workflow Today
Managing content production does not require endless back-and-forth emails, chasing down dispatch drivers, or worrying about unapproved drafts. With clear revision boundaries and an automated 7-day escrow protection system, you can scale your UGC ad pipeline with predictable budgets and firm delivery dates.
Whether you need a quick unboxing video from a creator in Lagos or a full product review from Port Harcourt, ugc.ng gives you the structure to brief, review, and approve content without payment risk. Browse our moderated roster, hire your next creator, and launch high-converting creative today.
