Privacy Policy

ugc.ng is a marketplace operated by Pristine3D Ltd, Lagos, Nigeria. We connect brands with user-generated content (UGC) creators and hold protected payments for gigs until the work is approved. Pristine3D Ltd is the controller of the personal data described in this policy.

We collect the details you give us when you use the platform: account details such as your name, email address, and sign-in method; creator profile and portfolio content, including your bio, location, photo, social links, and rates; brand details such as company name, website, and logo; gig, application, and offer records, including briefs, pitches, and the work you submit; payment, escrow, and payout records, including transaction references, amounts, and the bank account used for payouts; messages and attachments you send through the platform; and basic usage data such as pages viewed, clicks, and errors.

We use this data to run the marketplace: to create and manage accounts, publish profiles and gigs, match brands with creators, process protected payments and payouts, send transactional email and notifications, prevent fraud, resolve disputes, and improve the product. We also keep records where accounting and legal rules require it.

We use service providers for analytics, email delivery, authentication, payments and payouts, and file hosting. They process data on our behalf and only for those purposes, and some of them process data outside Nigeria. We may also disclose data where the law requires it. We use session cookies to keep you signed in and analytics cookies to understand how the platform is used. You can block or clear cookies in your browser, though blocking the session cookie will sign you out.

Under the Nigeria Data Protection Act you can ask to access, correct, or delete your personal data. Send requests to [email protected]; this is also how you delete your account. We keep transaction records for as long as accounting and legal requirements need them. If you are not satisfied with our response, you can complain to the Nigeria Data Protection Commission. ugc.ng is for adults: you must be at least 18 years old to use the platform.